CUSTOMER SUPPORT
How can we help?
Support for Appletide products, licenses, payments, and refunds.
Email support
Send your request to support@appletide.app. We aim to respond within two business days.
Include with your request
Tell us the product name, Chrome version, a short description of the issue, and the email used for purchase when the question is about billing or licensing.
Do not email card numbers, passwords, identity documents, or a complete license key. The final four characters of a license key are enough for initial support.
Payment and refunds
Creem is the merchant of record for paid Appletide products. It handles secure checkout, applicable taxes, receipts, and approved refunds. Review our refund policy before submitting a request.
License access
After successful checkout, review the confirmation screen and the purchase information Creem sends to the checkout email. Check spam or promotions folders, then contact us with the purchase email if the license information is missing.
Business information
Appletide is an independently operated software studio that develops and supports browser extensions. The public support contact is support@appletide.app.